Return and Refund Policy
Return & Refund Policy for DREAMDEALS Online Store
1. Overview
At DREAMDEALS, we are committed to ensuring your complete satisfaction with your purchases. If, for any reason, you are not satisfied with your order, you may request a return or refund, subject to the terms and conditions outlined in this Return & Refund Policy.
2. Eligibility for Returns and Refunds
a) Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you may be eligible for a return or refund. Please contact our customer support team within [number of days] days of receiving the order and provide detailed information and evidence of the issue.
b) Incorrect Order: If you receive an incorrect product or an item different from what you ordered, please notify us immediately, and we will arrange for the correct item to be shipped or issue a refund as per your preference.
3. Return Process
a) Contact Customer Support: To initiate a return, contact our customer support team via email at [support@DREAMDEALS.store] or through our website contact form. Provide your order details and reason for the return.
b) Return Authorization: Once your return request is reviewed and approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to proceed with the return.
c) Package the Product: Pack the product securely in its original packaging or a similar protective packaging to prevent damage during transit.
d) Return Shipping: You are responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect product.
4. Refund Process
a) Inspection: Upon receiving the returned product, our team will inspect it to ensure that it meets the eligibility criteria for a refund.
b) Refund Approval: If the return is approved, we will process your refund using the original payment method within 5 to 7 days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
c) Non-Refundable Items: Certain items are non-refundable, including but not limited to gift cards, downloadable products, and perishable goods.
5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product for a different item, please initiate a return for the original product and place a new order for the desired item.
6. Customer Support
If you have any questions or need assistance with the return and refund process, please contact our customer support team at [support@DREAMDEALS.store] or through our website contact form. We are available to help you with any concerns you may have.
7. Changes to this Policy
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
Thank you for choosing DREAMDEALS. Your satisfaction is important to us, and we are dedicated to providing a seamless shopping experience.
1. Overview
At DREAMDEALS, we are committed to ensuring your complete satisfaction with your purchases. If, for any reason, you are not satisfied with your order, you may request a return or refund, subject to the terms and conditions outlined in this Return & Refund Policy.
2. Eligibility for Returns and Refunds
a) Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you may be eligible for a return or refund. Please contact our customer support team within [number of days] days of receiving the order and provide detailed information and evidence of the issue.
b) Incorrect Order: If you receive an incorrect product or an item different from what you ordered, please notify us immediately, and we will arrange for the correct item to be shipped or issue a refund as per your preference.
3. Return Process
a) Contact Customer Support: To initiate a return, contact our customer support team via email at [support@DREAMDEALS.store] or through our website contact form. Provide your order details and reason for the return.
b) Return Authorization: Once your return request is reviewed and approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to proceed with the return.
c) Package the Product: Pack the product securely in its original packaging or a similar protective packaging to prevent damage during transit.
d) Return Shipping: You are responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect product.
4. Refund Process
a) Inspection: Upon receiving the returned product, our team will inspect it to ensure that it meets the eligibility criteria for a refund.
b) Refund Approval: If the return is approved, we will process your refund using the original payment method within 5 to 7 days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
c) Non-Refundable Items: Certain items are non-refundable, including but not limited to gift cards, downloadable products, and perishable goods.
5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product for a different item, please initiate a return for the original product and place a new order for the desired item.
6. Customer Support
If you have any questions or need assistance with the return and refund process, please contact our customer support team at [support@DREAMDEALS.store] or through our website contact form. We are available to help you with any concerns you may have.
7. Changes to this Policy
We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
Thank you for choosing DREAMDEALS. Your satisfaction is important to us, and we are dedicated to providing a seamless shopping experience.